Warranty & Returns

Return Label Form

At AGParts Worldwide, our commitment to quality is unparalleled!

We offer a wide range of products and services to best fit your needs. Here’s how we can make your organization’s parts procurement a success:

 

Technical Support:

  • Technical Support Specialists are available to help with any question or issue you encounter during the installation of your replacement part.
  • Tutorial videos and phone support available upon request. Please send any requests to qa@agpartsworldwide.com.

Customer Service – Damaged Items:

  • Items damaged in transit must be reported within 24 hours of delivery at your facility. Please save all packaging.
  • Contact customerservice@agpartsworldwide.com for assistance with damaged items.

Customer Service – Missing Items:

Customer Service – Motherboards:

Core Exchange – A motherboard that was purchased in exchange for a broken motherboard returned to AGP:

  • If you did not receive a label with your Exchange purchase, please email us at: customerservice@agpartsworldwide.com.
  • Please do not use the Return Label Form to return a Core Exchange Part.

Reworks – A motherboard that has been previously repaired by AGP and is within the one-year warranty period:

  • Please use the Return Label Form to return a rework and choose the Motherboard Repair Rework button to receive a shipping label.

    If you have any questions regarding  Motherboards, please email us at customerservice@agpartsworldwide.com.

    Limitations:

    AGParts reserves the right to deny credit upon receipt of items if any of the following occur:

    • After inspection, our technicians find that the part is not an AGParts product with our internal labels.

    Warranty Information – Defects:

    • One-year warranty on AC adapters, batteries, and motherboards against defect.
    • One-year warranty on motherboard repairs.
    • Limited Lifetime warranty on all other products against manufacturer defect in materials and workmanship.
    • Excludes cracks or incidental damages obtained from general use and wear.
    • A functional, compatible item will be sent as replacement for the defective item.

    Warranty Information – Returns:

    • Wrong part, functional: 60 days
    • No longer needed: 120 days
      • 20% restocking fee after 120 days

    For our Education Warranty, please visit AGParts Education.


    Limitations:

    • AGParts reserves the right to deny credit upon receipt of items if any of the following occur:
      • After inspection, our technicians find that the part is not an AGParts product.
      • Part incurs damage during transit due to improper packaging by customer. Please follow proper packaging practices as directed.