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Warranty & Returns

Return Label Form

 At AGParts Worldwide, our commitment to quality is unmatched!

At AGParts, we prioritize your technology’s operational efficiency, ensuring compliance with warranties while providing outstanding customer service to support your business needs.

Here’s how we can help streamline your technology management and support system:

Technical Support:

  • Technical Support Specialists are available to help with any question or issue you encounter during the installation of your replacement part.
  • Tutorial videos and phone support available upon request. Please send any requests to QA@agpartsworldwide.com.

Customer Service – Damaged Items:

  • Items damaged in transit must be reported within 24 hours of delivery at your facility. Please save all packaging.
  • Contact customerservice@agpartsworldwide.com for assistance with damaged items.

Customer Service – Missing Items:

Customer Service – Motherboards:

Core Exchange – A motherboard that was purchased in exchange for a broken motherboard returned to AGP:

  • If you did not receive a label with your Exchange purchase, please email us at: customerservice@agpartsworldwide.com.
  • Please do not use the Return Label Form to return a Core Exchange Part.

Reworks – A motherboard that has been previously repaired by AGP and is within the one-year warranty period:

  • Please use the Return Label Form to return a rework and choose the Motherboard Repair Rework button to receive a shipping label.

    If you have any questions regarding  Motherboards, please email us at customerservice@agpartsworldwide.com.

    Limitations:

    AGParts reserves the right to deny credit upon receipt of items if any of the following occur:

    • After inspection, our technicians found that the part was not an AGParts product with our internal labels.

    Customer Service – Device Repair:

    Reworks – A device that has been previously repaired by AGP and is within the predefined warranty period:

    • Please use the Return Label Form to return a rework and choose the Whole Unit Repair Rework button to receive a shipping label.

      If you have any questions regarding device repair, please email us at customerservice@agpartsworldwide.com.

      Warranty Information – Defects:

      • One-year warranty on all parts against defects.
      • One-year warranty on motherboard repairs.
      • One-year warranty on device repairs.

      • 120-day warranty on refurbished devices against manufacturer defects in materials and workmanship.

      • Excludes cracks or incidental damages obtained from general use and wear.

      Warranty Information – Returns:

      • Wrong part – functional: 60 Days
      • No longer needed: 120 Days
      • 20% restocking fee after 120 days

      For our B2B Warranty, please visit AGParts Worldwide.

      Limitations:

      AGParts reserves the right to deny credit upon receipt of items if any of the following occur:

      • After inspection, our technicians found that the part was not an AGParts product.
      • Part incurs damage during transit due to improper packaging by the customer.
      • Please follow proper packaging practices as directed.