Warranty & Returns

At AGParts Worldwide, our commitment to quality is unparalleled!

We offer a wide range of products and services to best fit your needs. Here’s how we can make your organization’s parts procurement a success:

 

Technical Support:

  • Technical Support Specialists are available to help with any question or issue you encounter during the installation of your replacement part.
  • Tutorial videos and phone support available upon request. Please send any requests to qa@agpartsworldwide.com.

Customer Service – Damaged Items:

  • Items damaged in transit must be reported within 24 hours of delivery at your facility. Please save all packaging.
  • Contact customerservice@agpartsworldwide.com for assistance with damaged items.

Customer Service – Motherboards:

Core Exchange – A motherboard that was purchased in exchange for a broken motherboard returned to AGP:

  • If you did not receive a label with your Exchange purchase, please email us at: customerservice@agpartsworldwide.com.
  • Please do not use the Return Label Form to return a Core Exchange Part.

Reworks – A motherboard that has been previously repaired by AGP and is within the one-year warranty period:

  • To receive a shipping label for your Motherboard Reworks, please email us at: MBReworks@agpartsworldwide.com.
  • Please include the Original Sales Order number in the subject of the email.
  • Please do not use the Return Label Form to return a Rework.

    If you have any questions regarding  Motherboards, please email us at customerservice@agpartsworldwide.com.

    Limitations:

    AGParts reserves the right to deny credit upon receipt of items if any of the following occur:

    • After inspection, our technicians find that the part is not an AGParts product with our internal labels.

    Warranty Information – Defects:

    • 120-day warranty on all parts DOA (defective upon arrival).
    • One-year warranty on all motherboard repairs.

    Warranty Information – Other:

    • No Longer Needed: 20% restocking fee after 60 days.

    Limitations:

    • AGParts reserves the right to deny credit upon receipt of items if any of the following occur:
      • After inspection, our technicians find that the part is not an AGParts product.
      • Part incurs damage during transit due to improper packaging by customer. Please follow proper packaging practices as directed.