Warranty & Returns

At AGParts Worldwide, our commitment to quality is unparalleled!

We offer a wide range of products and services to best fit your needs. Here’s how we can make your organization’s parts procurement a success:


Technical Support:

  • Technical Support Specialists are available to help with any question or issue you encounter during the installation of your replacement part.
  • Tutorial videos and phone support available upon request. Please send any requests to qa@agpartsworldwide.com.

Customer Service – Damaged Items:

  • Items damaged in transit must be reported within 24 hours of delivery at your facility. Please save all packaging.
  • Contact customerservice@agpartsworldwide.com for assistance with damaged items.

Customer Service – Motherboard/Core Exchanges:

  • As a cost savings to you and a benefit to the environment, we send a return shipping label with the Core Exchange.
  • Please do not use the Return Label Form below to return a Core Exchange Part.

Warranty Information – Defects:

  • 120-day warranty on all parts DOA (defective upon arrival).
  • One-year warranty on all motherboard repairs.

Warranty Information – Other:

  • No Longer Needed: 20% restocking fee after 60 days.


  • AGParts reserves the right to deny credit upon receipt of items if any of the following occur:
    • After inspection, our technicians find that the part is not an AGParts product.
    • Part incurs damage during transit due to improper packaging by customer. Please follow proper packaging practices as directed.